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The takeout fee is being sued by customers as "false and deceptive." The hot wing franchise was "testing" a $0.99 takeout fee at select outlets. Customers discovered the fee on receipts and were outraged.
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These costs have been around for a year, according to r/BuffaloWildWings. All takeaway orders incur this fixed cost. This price was added to an order of six wings, meaning that it was a 12% charge to "operate [its] takeout business."
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One Redditor remarked, "I've gone from living in a time when delivery was free to a time when I have to pay to pick up my own food."
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Other commenters noted that this takeaway fee appears unfair because it saves on table labor and is misleading compared to simply raising prices to cover costs. The class action complaint in discovery makes these claims.
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Buffalo Wild Wings plans to eliminate takeout costs regardless of how the lawsuit is resolved. It may take months.
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The firm told Today it would eliminate the takeout cost by summer. It said it was "testing" the idea in certain restaurants. That test showed customers won't pay these fees.
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Buffalo Wild Wings was sued again in March for misleading conduct. One client stated that the brand's "boneless wings" are chicken nuggets because they contain chicken breast parts instead of deboned wings.
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Consumers have also fought deceptive delivery fees. Chick-fil-A was sued in 2021 for adding delivery fees to higher delivery menu costs. The plaintiffs called the brand's claim of low delivery prices "patently false". Buffalo Wild Wings is uncertain.
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