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Chick-fil-A has the most drive-thru lanes of any major fast-food chain, but it wants to serve more customers faster. The chain will open a drive-thru restaurant in 2024.
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The chicken industry will test two innovative restaurant layouts next year, including a four-lane Atlanta drive-thru that can hold 75 automobiles.
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The Chick-fil-A in Atlanta will be the first to have four lanes and twice the cooking capacity. The second new proposal is a high-traffic walk-up site in New York City.
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Chick-fil-A claimed these new restaurants will serve customers who seek faster and easier ordering.
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"Understanding the need for convenience, the locations for these tests were intentionally selected with customers in mind, giving them greater influence over
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their desired experience and reducing down the wait time, while continuing to provide genuine hospitality as well as care to every guest," said Chick-fil-A's executive director of restaurant design.
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Orders will be accepted as usual in the new Atlanta drive-thru lanes. They can also use mobile drive-thrus to pre-order and pick up their food.
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Customers will be able to order ahead of time on the Chick-fil-A smartphone and pick it up on the spot at the NYC walk-up restaurant.
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Chick-fil-A has recently launched many takeout-focused stores in the United States, although these new concepts will not be available until 2024.
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This week, Hawaii launched its newest eatery. Chick-fil-A in Hawaii does not offer dine-in service. Orders are only taken at the drive-thru and walk-up windows. They want to allow third-party distribution soon.
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The dual-lane eatery exclusively accepts drive-thru customers. It will soon offer third-party deliveries as well as three walk-up windows to customers.
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