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Chick-fil-A will test several restaurant designs by opening a drive-thru location in Makiki, Honolulu. According to the chain's press release, the custom-designed location will open this week.
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The dual-lane eatery exclusively accepts drive-thru customers. It will soon offer third-party deliveries as well as three walk-up windows to customers.
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Chick-fil-A is the latest fast-food company to concentrate on delivery, drive-thru, and takeout orders rather than dining rooms. The first drive-thru-focused Chick-fil-A on O'ahu did this earlier.
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The chicken franchise has opened over 30 drive-thru-only sites as well as a Nashville delivery and catering facility.
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No diners means the following destination will be automated. At the new Hawaii restaurant, 150 full- and part-time employees will serve customers at three walk-up windows (no AI yet).
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At drive-thrus, workers will use tablets to accept orders. One drive-thru employee will take orders, while another will take money. According to Chick-fil-A, this will make ordering faster than a speaker box drive-thru.
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Hawaii is really hot. Fortunately, Chick-fil-A, Inc. collaborated with gear vendors to develop vests and moisture-wicking uniforms to keep employees comfortable.
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To commemorate its grand opening, the new shop will donate $25,000 to Feeding America member Hawai'i Foodbank. Those funds will be used to assist Makiki community partners in their fight against hunger.
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Chick-fil-A Makiki is providing complimentary entrées to 100 Honolulu healthcare heroes for a year.
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The drive-thru restaurant at 1056 S Beretania Street will open on July 27 and will be open Monday through Saturday from 6 a.m. to 9 p.m.
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