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Buffalo Wild Wings consumers complained about an unexplained service tax on takeaway orders in summer 2022. Inflation is hard enough to keep up with, let alone unexpected before-tipping charges.
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When Buffalo Wild Wings implemented a $0.99 flat price, consumers vented on social media. Majority of the chain's outlets are corporate-owned.
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A Maryland class action complaint followed online outcry. The recent boneless wings versus nuggets case doesn't apply here either. The formal July 2022 lawsuit stated Buffalo Wild Wings' takeaway pricing was dishonest.
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It called the late-added takeaway fee a "stealth price hike" that hides order prices from customers.
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Customers only notice the takeaway cost upon checkout. An asterisk stated that the charge benefited the company's takeaway operation.
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The sports bar operator says it tried the charge at some Buffalo Wild Wings locations last year. The test is over, thus the cost will disappear by summer, a spokeswoman told.
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Customers hated the concept of paying more to pick up their food. Small takeaway orders had a high price, thus some customers tipped less or not at all. After years of disappointment, some regarded the price as the last straw.
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At the charge's implementation, one worker remarked in r/BuffaloWildWings, "Can confirm the morning cashier took a lot fewer tips yesterday then usual pre-fee and it does suck because we're seeing 0% of that charge towards our pay."
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Buffalo Wild Wings may replace the takeaway charge with other cost-cutting strategies. The takeaway price will disappear from checkout totals for disgruntled clients.
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